Give every field visit a clear work order and asset context.

A calendar entry does not explain the job.

Technicians need the customer, site, asset, work scope and checklist together. Otherwise the office answers the same context questions before every visit.

Move from requested work to an assigned visit.

The work order carries the job. The field visit carries the place, time and named technician who will complete it.

• Describe the work clearly. Create the reference, title, priority and work context against the correct customer asset.
• Choose where and when it happens. Add the service site and planned visit time without separating the job from its asset record.
• Name the field technician. Assign the visit so the technician receives the work order, asset and checklist context in one workflow.

A prepared quarterly service visit.

The work order below is controlled sample data from a fictional company. It demonstrates the ilarvo record structure and is not customer evidence.

• Reference: WO-2841
• Work: Quarterly air handling service
• Planned time: 28 August 2026 · 09:30–11:00
• Technician: Naomi King
• Atlas Property: Commercial property service account.
• Atlas House: Level 04 roof plant room.
• Air Handler 04: AHU-04018 with service history.

Prepare a repair visit after a field finding.

The office creates a new work order against the affected asset, adds a planned visit and assigns the technician who will return to the customer site.

• The follow-up work remains connected to the asset that needs attention.
• The planned visit carries a clear time and service location.
• The assigned technician receives the earlier context with the job.

Clear work preparation without hidden dispatch promises.

ilarvo supports work-order creation, planned visit times and named technician assignment. Dispatch decisions remain with your team.

• A work order can contain one or more planned field visits.
• The office chooses the technician and planned time.
• The product does not make technical or staffing decisions on your behalf.

Frequently asked questions

Answers about this ilarvo workflow and its current product boundary.

• What is the difference between a work order and a field visit? The work order describes the job. A field visit records where and when that work is planned and which named technician is assigned.
• Can a work order stay connected to an asset? Yes. The work order links to the customer, site and asset so the completed result can return to the asset history.
• Does ilarvo choose the technician? No. An office user with the right access selects the named field technician for the visit.