Online mobile field service
Give technicians the job context before they arrive.
ilarvo provides an installable online web workflow where an assigned technician can open the visit, review the asset and record the work completed on site.
The technician should not need to reconstruct the job on a phone call.
A mobile view is useful when it brings the customer, site, asset, previous context and required checks into the same visit the technician is completing.
Keep the visit focused from arrival to completion.
The technician opens assigned work, records service evidence and completes the visit through one online mobile workflow.
- Review the assigned visit. See the customer, service site, maintained asset, work scope and available history before beginning.
- Capture work while it happens. Track time, complete checklist positions and add findings, actions, readings and photos.
- Finish with customer confirmation. Record a customer signature or a documented exception, then complete the visit for office review.
One assigned visit on a mobile viewport.
This controlled sample uses fictional visit data to demonstrate the current online field workflow. It is not a customer deployment or performance claim.
- Visit: WO-2841 · quarterly AHU service
- Site: Atlas House
- Asset: Air Handler 04
- Technician: Naomi King
- Safety isolation: Required position recorded for the visit.
- Supply temperature: 18.4 °C entered with visit context.
- Alex Morgan: Signature captured at the end of the sample visit.
Complete a scheduled equipment visit from the service site.
A technician opens the assigned air-handler visit, reviews the earlier note, completes the required checks and records the customer confirmation before leaving.
- The assigned visit provides the customer, site and asset context.
- Evidence is recorded against the work being completed.
- The office receives a completed visit record for the final report process.
The published workflow is online and role-based.
The current public scope is an installable online web workflow for named field technicians with assigned work.
- An active connection is required for the workflow described on this page.
- Technicians see work available to their signed-in role and assignment.
- Customer confirmation can be a signature or a documented exception.
Frequently asked questions
Answers about this ilarvo workflow and its current product boundary.
- Is the field workflow available on a phone? Yes. It is an installable web workflow designed for mobile viewports and requires an active connection for the published behavior.
- What can a technician record during a visit? The current workflow supports time, checklist results, findings, actions, readings, photos and customer confirmation.
- What happens when a customer cannot sign? The technician can record the documented exception required to complete the visit instead of a signature.